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Lake Country School District Policy Statement Series 800 - School-Community Relations Public Complaints Policy #: 870 (Previously 2000.10)
The School Board believes that the Board and school staff should welcome and respond to concerns and complaints from the public. A concern is defined as "a cause of anxiety or worry”. A complaint is defined as "a statement that a situation is unsatisfactory or unacceptable." For the purposes of this policy, the terms are used interchangeably and the process for resolving concerns or complaints is identical.
The Board relies on its teachers, staff, and administrators to resolve such concerns or complaints from the public. It is the policy of the District to provide for such resolutions first at the level most directly involved and in an informal manner, whenever possible. Further, if such resolution cannot be accomplished, procedures shall be available for review at the highest administrative level with an ultimate opportunity for appeal to the Board.
If someone is not satisfied with the resolution or outcome of a concern or complaint, they have the right to bring it to the Board. It is preferred that they contact the President of the Board. (However, they may choose to contact another member as well.) The recipient of the concern or complaint will acknowledge it and bring it to the Board. Depending on the nature of the concern or complaint, the Board will determine if it needs to be addressed sooner than at the next Board meeting. If this is the case, they will make every attempt to meet within 10 business days upon receipt of the concern or complaint to review it.
Adopted by the School Board 4/11/94 Revisions by the School Board: 1st Reading: 7/18/19 2nd Reading: 7/31/19 Realigned to WASB Policy Manual Coding System 2019
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